TOT 70% KERST KORTING OP DE HELE COLLECTIE!

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Wish Boxes

FAQ

ORDER CONCERNS

After your order has been shipped, it can take 7 - 10 days for your order to arrive.

Checkout our Shipping & Delivery page for more info.

We accept iDeal, Klarna: Pay Later, PayPal, Bancontact, American Express, Visa and Mastercard.

Contact us immediately and we will do our best to sort this issue as soon as possible. Please include pictures with your request.

Contact us immediately and make sure to describe the issue. If eligible, we will give you a return address to which you can return it for an exchange or a refund.

We will only refund you the shipping costs if there was a defect with your purchase. By returning your purchase u have to pay the price at your local post office to return the package to our Dutch return address.

Contact us immediately with your correct address and order number. If possible, we will adjust your address before it has been shipped. If it already has been shipped, and the parcel is lost, there is no way we can process a refund or replacement. Keep in mind this is a mistake from your side, but we will do our best to assist you.

RETURNS AND EXCHANGES

You can find more information about returns in our refund policy here.

Yes, the box you bought has to be in the original package when it arrives, unopened. You have to contact us for shipping instructions. Once we receive the package, we will ship out the requested product.

It can take 3-5 business days from the moment we received your refund. Please allow up to 7 business days in all cases. If you still did not receive your refund, please contact us.

DELIVERY

You have free shipping on all orders.

You can choose for an extra option at the checkout, where u for just 3.95 have insured shipping incl track and trace.

Yes, when you place your order you can enter the delivery address details, which can be different from your home address.

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